The method of communicating information is the key to the success of assisting the end user. Sahlin have developed a series of delivery routes, effectively communicating the information via the optimum media, meeting the appropriate target audience. This can be across a variety of formats from a hard copy manual to an online interactive solution.

Technical documentation styled to accommodate book publications. Offers a robust communication media with the added value of animation to aid the message. Training course handouts, practical workshop material, course presentation scripts and Power-Point presentations. Designed for onscreen viewing. This media is globally accessible and easily maintained. Instant help system for use with running software applications. Printed data sheets through to complex full colour hardcopy manual suites. PDF format is a very effective review tool that provides a high quality static printable delivery method.

Case Study - Thales e-Security
Thales e-Security delivers world-class cryptographic security products and solutions. These support credit and smart card payments, financial and sensitive information transactions between banks or governments and network security systems.

Sahlin have supplied a comprehensive set of delivery methods in the form of user manuals and administration guides. These have been provided across a range of styles, which include: online HTML documentation for use across their Intranet, F1 help systems, hardcopy printed manuals, training course material, course presentation, and PDF format.

The benefit to Thales has been that a single source provider has controlled and delivered numerous communication techniques, which address their distribution requirements. Their Product Management team stated:

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